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Work With UsFind Success at Direct Financial
Careers at Direct Financial
Direct Financial Is a Great Place to Work!
“I’m proud to play a part in helping our members achieve their financial goals. All of us at Direct Financial care about our members, community, and our credit union. We work together to make doing business with Direct Financial an experience that’s greater than members expect.” — Direct Financial Staff Member
The credit union management team invites every staff member, at Direct Financial in Michigan and at NEFCU in Vermont, to assume the role of “Stakeholder.” Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.
-John Dwyer, NEFCU President & CEO
Open Positions
Interested in a great-paying, part-time or full-time job working for a local financial services firm with an excellent reputation for price, service, and simplicity?
Interested candidates should apply by clicking on “Apply for this Position” to start the online application process. When you apply, please submit an up-to-date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete.
Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.
If there are no open positions shown below, then please check back with us later.
Hours: 40 hour work week: 8:30 am - 4:00 pm, Monday-Friday
Job Category: Retail/Branch/Member Service
Position description:
The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.
Specific duties include:
- Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives.
- Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
- Open new memberships, accounts, loans, and services within established guidelines.
- Support a variety of branch functions including the ITM Teller role.
- Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.
Qualifications:
- High School degree or GED required
- Exceptional interpersonal skills and excellent verbal and written communication
- Strong attention to detail, ability to multi-task and problem solve
- Proficiency with personal computers
Direct Financial is a division of New England Federal Credit Union (NEFCU), a financial institution headquartered in Vermont with a 50-year record of successfully helping members improve their financial conditions. Members served through Direct Financial are members of NEFCU. Anyone who lives, works, or studies in the Michigan counties of Macomb, Oakland, Washtenaw, and Wayne is eligible for membership.
E.O.E.
Employee Benefits
Direct Financial offers a generous benefits package to employees.
Benefits include medical and dental insurance coverage, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401(k) employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution!
Current Benefits for Regular Staff
- Annual vacation and 12 paid holidays
- Medical and dental insurance for staff and their families
(subsidized medical insurance opt-out provision for those who choose not to enroll) - Life insurance, long and short term disability protection
- Tuition reimbursement (6 credits annually for full time)
- Student debt reimbursement
- Sick & personal time
- 401k employer match
- Reduced rates on products and services
- Annual gainshare bonus plan (annual bonus plan of up to 6% per year)
- Staff & family EAP
- Subsidized gym memberships
- Birthday and Thanksgiving gifts
- Wellness seminars
- Smoking & weight loss incentives
- We really do share success!
Direct Financial is an equal opportunity employer.
Policy Statements
Orientation Period for New Direct Financial Employees
Direct Financial has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.
Direct Financial Business Casual Dress Code
Our employees are the face of Direct Financial.
We ask our employees to dress appropriately in business casual attire.Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees will demonstrate sound judgment when selecting clothes to wear to work whether onsite or while working from home. All employees are expected to dress like they are going to interact with our members, regardless of job title, function, or work location. If our dress code policies create a challenge for our employees based upon their religion, disability or any other legally protected status we will partner to provide a reasonable and appropriate accommodation. Employees choosing to not support our dress code will be addressed individually and may be sent home to change. When this occurs time away from work will be recorded as vacation time. Repeatedly disregarding our dress code will result in documented disciplinary actions and may impact eligibility for gainshare.
Head to Toe – Contemporary, Business Casual Dress Code Guidelines
- Hats are prohibited while at work.
- Hair should be clean and allow for direct eye contact.
- Body art (tattoos) deemed offensive or distracting must be covered.
- Shoes are expected to be clean and professional. Shoes intended for the beach, garden, gym or sports are excluded.
- Jeans are permitted on Fridays and on special occasions during Direct Financial sponsored “denim days”.
- Shorts are not permitted.
- Clothing should be neat, clean, wrinkle free and in good condition. Tight clothing or clothing
that is too revealing is prohibited. Appropriate undergarments are expected. Clothing should
be free of words, terms, or graphics. Mainstream brand logos are generally acceptable. - Sweatshirts, sweatpants, and exercise pants are not appropriate. T-shirts, halter tops, midriff
tops, or spaghetti straps should not be worn. - Dress and skirt length should reach at least two inches above the knee when standing.
- Any Direct Financial logo wear is generally accepted.