Created specifically for NEFCU, VISA® has designed the NEFCU Credit Card Manager, an App that allows members to control their credit card’s status. Members can use their mobile device to turn their credit card on or off, establish transaction spending limits, block geographic regions as well as merchant categories, and establish a variety of alerts. NEFCU Credit Card Manager also can be used to pay limited merchants with an Android mobile device.
No, you can log in to the App with your existing credentials. You will need to go to the menu drawer, settings, manage phone number and edit the existing phone number with the new phone number.
1. Find the card on the card carousel
2. Tap on the card to reactivate
3. Will receive a message in the app that the card has been reactivated.
The NEFCU Credit Card Manager works on most popular mobile phones - if your mobile phone has a camera or games installed it should support Visa Digital App. To be compatible your mobile phone must:
The security of the App is at the heart of our services. The App can only be accessed from your mobile phone using your username and password or fingerprint authentication. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security. We also use recognized and independent security experts to validate the security of the App.
Go to NEFCU's website and choose the link for the App, then choose the link that is appropriate to your mobile device type:
You can manage your alerts, including how you want to receive your alerts, within your application on your mobile phone or in the Alerts feature in the application or from the website.
NEFCU offers a wide range of Alerts that help you stay in control of your finances and keep your account safe from overdrafts and fraud. You can configure to receive alerts via text, e-mail, or push alerts* on your mobile device.
*Note: Push Alerts are only available to users that have an Android OS 3.0 or higher, iPhone OS 6.0 and have downloaded the mobile application.
NEFCU does not charge a fee. Depending on your mobile plan, you may also incur data or SMS fees from your mobile carrier.
If you do not change your mobile phone number and mobile device when you switch to a participating wireless carrier service, your service will work without interruption. If you do change your mobile device but not your phone number:
Yes, but the call charges are likely to be significantly greater than if you were to use the service in the US. You will also need to ensure that your mobile phone allows, “international roaming”- you can request the information on charge rates and international roaming from your mobile carrier.
Must be 7-32 Alphanumeric with at least on numeric value. The password cannot be ascending or descending sequence (123456789, 987654321) and 1 digit cannot make up over half the password.
If your account has been locked because of too many password tries, please wait for 60 minutes and try again.
The verification code inside the forgot password email is only active for 30 minutes. If you try to use it after that time, you will receive an error message. You will need to go through forgot-password process again to request another forgot-password email. The cardholder can only do this 4 times within 24 hours.
You do not. You can use the App regardless if you are using NEFCUOnline.
For security reasons we cannot reveal reasons why a card has failed verification. You should check all of the card and related information to your account carefully or contact NEFCU directly if your card has failed verification.
If the application will not load on your phone, check your settings to make sure that your mobile device meets the minimum requirements to run the application or change your device settings to allow the downloading of applications. Minimum Requirements.
Once you have registered and downloaded the application onto your mobile phone you will normally find the service in your applications, games menu, or in an icon that is placed on your screen.
1. Confirm the device is set to accept text messages.
2. If yes, is the service provider blocking your text messages for any reason.
The iPhone and Android apps will run on your tablet counterparts; however, they are not optimized for viewing on those devices.
Upgrades are automatically handled by the app store. If there is a new version out, your app store will show the new version and you can download the latest version through the store.
The application can be downloaded again at any time from the iTunes App Store, Google Play, or by going back to the NEFCU website and choosing the appropriate mobile app.
Yes, for security purposes after 8 minutes of inactivity, the session will expire and you will need to log in again.
If you get an error when you try to use the App there may be a problem with your phone settings.
Yes, you can use up to 10 mobile devices to access your accounts.
If you entered an incorrect email address during enrollment, you'll need to go through the Create Account process again using the correct email address.
The verification codes that are sent via email are only valid for 30 minutes. If you are outside the 30 minutes, you must resend the verification code via the App.