Careers at Direct Financial

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at Direct Financial of being treated with respect and being acknowledged for the work I do here. - Direct Financial Staff Member 

Direct Financial invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Member Service Representative - Level III, Detroit MI

Direct Financial Whitmer Branch, 500 Lafayette East in Detroit, MI 48226

Hours: Hours: Monday – Friday, 40-hour work week

Job Category: Retail/Branch/Member Service


Position: Member Service Representative (Level III) *If a qualified pool of candidates is not generated, the Credit Union may elect to fill the position at a lower level. Schedule: Monday – Friday, 40-hour work week Location: Direct Financial’s Whitmer Branch (600 Lafayette East) in Detroit Position description: Provides efficient, accurate, and polite service to members and follows policies and procedures while speaking with members about their financial needs. Uncovers member financial goals through discovery conversations, while demonstrating empathy for members’ needs and referring members to specialist when member need is discovered that requires specialized assistance. Shows an understanding of how the Credit Union operates and makes decisions with the Credit Union’s best interests in mind. Seeks out opportunities to increase knowledge and skills and is open to accepting assignments that broaden capabilities. Acts as a resource for tellers and other MSRs in handling more complex member issues and lending duties. Specific duties include: • Work with members to uncover their needs and financial goals by having effective discovery conversations. Track member engagements and conversations by using the Member Engagement Tracking Tool correctly and consistently. Build lasting relationships with members by gaining their trust through meeting our commitments, showing empathy, and building rapport. • Continue to assist members with increasingly complex and difficult account issues with little to no assistance from senior staff, with a focus on Digital Products. Understand and able to work with Advanced Entity accounts, IRAs, CDs, Visa, Personal and Auto Loans. • Provide member with navigational assistance for online banking and mobile app, assist with seminar registration, updating account security as needed. • Act as a resource and explain the process of all loan applications. Assist manager and senior branch staff with end of day procedures. • Understand features of all products and services that the credit union offers and frame how these may benefit members. Qualifications: • High School Diploma, GED, or equivalent • Previous customer service experience • Financial industry experience preferred • Member focus, builds trust, judgement, initiative, interpersonal and technical savvy highly desirable. Direct Financial is a division of New England Federal Credit Union (NEFCU), a financial institution headquartered in Vermont with a 50-year record of successfully helping members improve their financial conditions. Members served through Direct Financial are members of NEFCU. Anyone who lives, works, or studies in the Michigan counties of Macomb, Oakland, Washtenaw, and Wayne is eligible for membership. E.O.E.

Interested candidates should apply via by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.  


Direct Financial offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted financial institution! Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan 
    (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!

Direct Financial is an equal opportunity employer.

Orientation Period for New Direct Financial Employees

Direct Financial has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

Direct Financial Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of Direct Financial's dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during Direct Financial sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any Direct Financial logo wear is generally accepted.