A message from our President & CEO, John J. Dwyer, Jr.

To Our Members,

As our community continues to balance everyday life during the impact of COVID-19, we want to remind you of our efforts here at Direct Financial.

We anticipate our current delivery methods will be in place through the May 29. Although face-to-face transactions aren't available, our Contact Center staff are available to help you with your day to day business needs. All overdraft related charges including Overdraft Protection Transfer, Courtesy Pay, and Return Item Fees will be waived through June 30, 2020. For detailed information, please see the "Branch Availability" section below.

All late fees on mortgage, consumer, and business loans will be waived through June 30. If your income has been impacted by the pandemic and you are charged a late fee on your VISA® in April or May, please contact our Loan Relief Center at 800.400.8790 or email us at relief@nefcu.com.

Remote services remain available to you that range from ATMs, Accountline, NEFCUOnline, and our Mobile App that includes Remote Deposit Capture which allows you to deposit your paper checks from the comfort of your home via your smart phone or tablet. Please click here to view a full summary of your remote delivery options or to get started see the "Digital Banking" section below.

Our Call Center and Loan Center are experiencing consistent volumes of calls and applications with some periods of high volumes. Your patience is appreciated during this time. We value your membership and will respond to you as soon as we can.

On behalf of New England Federal Credit Union, we want to express my appreciation for your continued support and patience as we continue to adapt our usual business practices to meet the needs of our membership during this time. Our staff is continuously working to create ways to assist our members in their time of need while following the directives from the Governor. We closely monitor updates and developments regarding COVID-19 and the health and safety of our staff and members continues to be our top priority.

Branch Availability

All branches are open with regular business hours.

Branch Hours

Financial Resources

Skip-A-Pay (deferred payments) - Call 800.966.8200 for details.

Waived Fees - All overdraft related charges including: Overdraft Protection Transfer, Courtesy Pay and Return Item fees will be waived for the period of March 23 – June 30.

Mortgage Support - To discuss your options, please call our Loan Relief Center at 800.966.8200.

Income Interruption Loan - We are offering our members a small loan to help make ends meet while laid off or temporarily unemployed. Apply here or call 800.966.8200.

Digital Banking

Remote services are continuously available to you. Our online banking portal offers you the ability to make transfers, pay bills remotely, deposit paper checks, add accounts, and more. Should you have questions about your accounts, the Contact Center is available by phone during our normal business hours and can be reached at 800.966.8200. Contact Center staff is also available by online chat feature, which can be found at the bottom of the website page.

                             Download the NEFCU Mobile App today on your own device.                        



  • Remote Deposit Capture - deposit checks digitally
  • Transfer Money - Transfer money between credit union accounts or external accounts
  • Paying Bills - Use BillPay to pay your bills - to start using BillPay login to NEFCUOnline and select the "BillPay" link in the main navigation. Click on the button to enroll and then follow the online instructions to complete the registration form.
  • Live Chat - We're available during business hours to assist you
  • Apply for Loans - For auto loans and credit cards, click here. To apply for a mortgage, click here

Social Distancing

We continue to follow the CDC guidelines and recommendations on how we can help prevent the spread of the virus. Our steps include:

  • Our branches and their ATMs are thoroughly cleaned daily
  • Sanitizing gel and foam stations are available in branches
  • Our employees have been given specific instructions on hand washing and the importance of staying home if they feel ill
  • We have cancelled all business travel for the month of August and will reassess for coming months
  • Any staff member who has traveled to deemed “hot spots” will be required to self-quarantine for 14 days

The CDC recommends putting distance between yourself and others to prevent the potential spread of COVID-19.

We are encouraging staff to maintain a safe distance from each other and members. We appreciate your effort to maintain space, especially while at the teller line.

Protect Yourself from Scams, Frauds, and Hoaxes related to the COVID-19

Criminals can take advantage of the fear and uncertainty around COVID-19. They can attempt to take money and steal information. 

Scams may be directly related to the COVID-19 virus, but also related scarcity caused by a pandemic, such as a high demand for hand cleaners, masks, disinfectants, and paper products.

Do not respond directly or click on links in messages you receive via text, phone call or email; especially from an unknown or untrusted source and particularly those involving:

CDC Impersonators - These can come as fake phone calls, emails, social media posts, or web sites.

Phishing Attacks - The most common are regarding:

  • Economic stimulus checks
  • Charitable contributions to dubious organizations
  • Fake cures, treatments, and testing kits
  • Refunds or cancelations from airlines and shipping companies

Counterfeit Equipment - This includes bogus personal protective equipment (masks, gowns, gloves) and diluted or ineffective sanitizers and cleaning products.

Relief Lending – Beware of imposters promising Small Business Administration (SBA) or Paycheck Protection Program (PPP) loans.  Verify the source, and contact NEFCU Business Lending if you have any questions.

If you believe you have given your personal NEFCU banking information to an imposter, please call our Contact Center at 800.966.8200 immediately for assistance.

Additional Information regarding Direct Financial response to the Coronavirus.

  • All financial education seminars have been cancelled through June. We have financial education resources available online.

As an organization, we're taking steps to maintain a healthy workplace while still meeting member needs. We will be remotely relocating some of our staff to ensure that we stay well and are able to continue serving our members efficiently. These staff relocations will have no impact on our membership. Management continues to monitor information from state health authorities and their recommendations. We will keep members updated as we move forward.

Together, we can maintain a healthy environment as we work through this global issue.

Thank you for your consideration and continued support of your credit union.