Visa Online Access provides you with 24/7 secure access to your Visa credit card account through NEFCUOnline.
With Visa Online Access, you can manage all types of activity related to your Direct Financial Visa credit cards. See your current balance, recent usage and payment activity, check your due date and amount owed, and view authorizations. You can also pay your Visa bill online.
Credit card fraud is an unfortunate reality in today's world. One of the best ways to avoid problems is to keep a close eye on your account with automatic Visa transaction alerts. In just a few minutes, you can sign up to receive automatic messages by email or text to inform you whenever a transaction has posted to your account, if a foreign transaction has occurred, or you can choose a variety of other alert options. Simply log into NEFCUOnline and go to Visa Online Access and click on "Transaction Alerts" under the Account Services tab.
To access your Direct Financial Visa credit card, just log in to NEFCUOnline and click on the link under My Accounts. Alternatively, you can also follow these steps:
Read the Visa Online Access Information FAQs
You can download your transactions from the Current Activity page or the Statements page. Using the "Select Format…" drop down box, choose Quicken, CSV, Excel, or OFX and then click "Download."
Visa Online Access is available on the NEFCU Mobile App.
Visa Online Access is provided free of charge by Direct Financial, a division of New England Federal Credit Union.
Read the General Visa Card Information FAQs
If you would like to increase your credit limit, please call 866-80-LOANS (866-805-6267) to request an increase.
Most times Direct Financial can add an authorized user or joint cardholder. To request the necessary forms, please contact us at 800.966.8200.
This amount is the monthly minimum you must pay to keep your account in good standing. This minimum amount is clearly stated on each statement and is equal to an amount decided upon by Direct Financial. Generally, the minimum amount calculation is made available in your Card Agreement, Welcome Letter, or it can be obtained by contacting us at 800.966.8200.
Read the Activation and Use FAQs
When you receive your card, please call the number provided on the activation label on the card. If you have any issues activating your card, please call 800.966.8200. It is always best to call from your home phone.
If you do not recognize a charge, please follow these four steps:
If you have any questions, please contact us at 800.966.8200.
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps:
A PIN mailer was sent separately when we mailed your new card, but you may request a copy of the PIN (for use at an ATM) by contacting us at 800.966.8200.
You may use your card for a cash advance at Direct Financial, any ATM with the Visa logo or any financial institution where Visa cash advances are offered. Please note that cash advances start to accrue interest immediately and, if in a Rewards Program, do not earn points.
Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries, which we list on our website. We do strongly recommend that you call us at 800.966.8200 prior to your departure as a fraud protection measure.
If you have questions regarding your statement, or if you feel there is an error, please contact us at 800.966.8200.
Call us at 800.966.8200 immediately to report your lost/stolen card. We are available 24 hours a day, 7 days a week, 365 days a year to block your card as quickly as possible.
Our customer service team will block the card, limiting unauthorized use. To better assist us in protecting your account, please let us know where your card was lost/stolen and the last authorized transaction on the card.
Read the Authorizations FAQs
Read the Making a Payment FAQs
You can set up a payment from another financial institution (or Direct Financial) by entering your checking or savings account information on the Make a Payment page in Visa Online Access.
You can schedule a one-time payment in advance by choosing a specific payment date on the Make a Payment page in Visa Online Access. Or, if you prefer, you can also go to the Automatic Payments page and set up a recurring payment based on criteria that you've established.
If you prefer to mail your credit card payment, please send to: NEFCU – Visa Payments, PO Box 37035, Boone, IA 50037-0035.
Payments from a Direct Financial account can be done as a transfer in NEFCUOnline (which will post within one business day). You can also schedule a payment on the Make a Payment page in Visa Online Access.
Read the Rewards/Points FAQs
You cannot redeem Visa points online. To redeem your points, please contact us at 800.966.8200.
Direct Financial offers a Visa Explorer Rewards Program, which earns 1% cash back on every purchase. To receive specific information as it relates to your card, please contact us at 800.966.8200.
Read the Troubleshooting Visa Online Access FAQs
Depending on your security settings, some of our online services may require you to add a few URLs to your web browser's trusted site list. For optimum performance, please make sure that your browser includes the following:
(Note: The * acts as a wildcard, thereby trusting any site with nefcu.com or mycardinfo.com in the web address.)
Changes to your browser security should only be made to the “Trusted sites” zone, not the “Internet” or “Local intranet” zones. Depending on the type of web browser and version you are using, the steps for adding a trusted site will vary. If you need support, please refer to your browser’s documentation for help with the configuration of your security settings. You can also refer to the Online Help Index for more information about browser security.