Our mobile banking service allows you to bank anytime, anywhere from your handheld mobile device or tablet. Securely access your accounts to:
To use mobile banking, you’ll need to be a registered NEFCUOnline user. On your initial login to Mobile Web or any of our apps, we'll need to verify your identity and confirm that you are authorized to access this account. Your registered phone numbers will be presented to you and you can opt to receive a text message or an automated voice call. The message or call will include the instructions you'll need to reply. After you've successfully replied, you'll be able to securely access your Direct Financial accounts.
Mobile Banking is free but standard wireless carrier data charges may apply. Please make sure you understand the terms of your mobile agreement before taking advantage of any of our mobile banking services:
The NEFCU Mobile App is available for download on the iPhone or Android. We also offer a version for iPad, Android and Kindle FireTM users that's designed expressly for the touchscreen and size of your tablet. To get started, search for NEFCU Mobile App in the App Storesm, Google Play or Amazon Appstore and then follow the instructions to install the application on your device. When prompted, enter your username and password to login. For future logins, users can enable Touch ID or Fingerprint ID (under Settings) to securely log in with a fingerprint in lieu of a username and password.
You can also access your account information faster than ever with Quick Balance and Smartwatch Banking. With Quick Balance, you can view your account balances and most recent transactions without logging in to online banking. Once enabled, you simply swipe down on the login screen to view your current and available balances, along with the five most recent transactions for each account. To perform any other functions, including transfers, a valid login in still required. Similarly, with Smartwatch Banking, Apple Watch and Android Wear users can now check balances, view recent transactions, and locate nearby ATMs or branches with a flick of the wrist, without logging in to the app. Go to Settings > Quick Balance to enable these features.
Note: NEFCU Apps are generally designed for widely held devices with current software support from Apple and Google. Newer releases of NEFCU Apps may not be supported on older devices. If you are experiencing navigation issues, this is likely the cause.
*Direct Financial is a division of New England Federal Credit Union (NEFCU) and therefore you will need to download the NEFCU Mobile App. Look for this logo on the app.
Mobile Web gives you the ability to access your accounts from anywhere using a web-enabled mobile phone or wireless device. You can view account information, conduct transfers, and manage bill payments from any mobile device that has web browsing capability and a data plan.
To get started, just go to healthonecu.com. Depending on your screen size, you'll either be able to login as usual or you'll be presented with a link to "Login to Mobile Banking" instead. When you click this link, you'll automatically be redirected to a mobile website that has been optimized for your browser. When prompted, enter your username and password to login.
Text Message Banking is a quick and easy way to check your account balances and most recent transactions via a simple SMS text. You can even transfer funds into your primary account to make sure your purchases are covered. To get started, login to NEFCUOnline, click on Additional Services, and select Text Message Banking from the dropdown menu. Once you've activated your device, you can send any of the following keywords to 454545:
If you have a question or have run into an issue with mobile banking, please use this section for answers and solutions. If you don’t find your answer here, please contact us.