Careers at Direct Financial

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at Direct Financial of being treated with respect and being acknowledged for the work I do here. - Direct Financial Staff Member 

Direct Financial invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Mortgage Loan Originator - Royal Oak

Royal Oak, MI

Hours: Hours: Monday – Friday 8:30am-5:00pm plus days/hours outside schedule

Job Category: Mortgage Lending


Position: Mortgage Loan Originator Location: Royal Oak, MI Hours: Monday – Friday 8:30am-5:00pm plus days/hours outside schedule Position Description: A Mortgage Loan Originator at Direct Financial is responsible for originating quality mortgage loans which provide value to the organization while delivering high quality service to our members. Specific duties include: •Originate large volume mortgage loans through various pipelines and origination channels which will meet the department production goals. •Ensure that members are being provided quality mortgage loans which meet their financial needs. •Participates in active dialogue and listening to uncover member’s unexpressed financial goals and objectives while actively engaging members in using our products and services. •Monitors market conditions to keep the department competitive in service, rates and products. •Provides exceptional customer service and effective communication with members and professional referral sources. •Provides assistance and supports to Mortgage Underwriters, Processors and Assistants as needed. •Presents at home buyer education classes through the organization and outside venues as opportunities arise. Qualifications: •High school diploma or equivalent and equivalent work experience within mortgage arena. •Knowledge of Secondary Market Guidelines, Federal Lending Regulations and Credit Union Policies, VHFA, FHA, VA, RD and Mortgage Insurance. •Excellent interpersonal and listening skills along with strong verbal and written communications. •Expertise in public speaking in front of large groups. •Ability to prioritize various demands in a fast-paced environment. •Strong attention to detail, effective organizational ability and sound decision-making skills. •Proficiency with computers. E.O.E

Member Service Representative, Detroit MI

Whitmer & Renaissance Center Branches

Hours: Hours: Monday – Friday, 40-hour work week

Job Category: Retail/Branch/Member Service


Position: Member Service Representative Schedule: Monday – Friday, 40-hour work week Location: Direct Financial’s Whitmer Branch (600 Lafayette East) and Renaissance Center Branch (RenCen, 200 Renaissance Center) in Detroit Position description: The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner. This position requires the flexibility to work at both branches in Detroit, Whitmer and Renaissance Center (RenCen). Specific duties include: • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. • Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified. • Open new memberships, accounts, loans, and services within established guidelines. • Support a variety of branch functions including the Teller role. • Understanding basic features of all products and services that Direct Financial offers and frame how these may benefit members. Qualifications: • Exceptional interpersonal skills and excellent verbal and written communication • Accurate cash handling skills • Strong attention to detail, ability to multi-task and problem solve • Proficiency with personal computers Direct Financial is a division of New England Federal Credit Union (NEFCU), a financial institution headquartered in Vermont with a 50-year record of successfully helping members improve their financial conditions. Members served through Direct Financial are members of NEFCU. Anyone who lives, works, or studies in the Michigan counties of Macomb, Oakland, Washtenaw, and Wayne is eligible for membership. Through branches in Metro Detroit, we provide direct service to employees of Blue Cross Blue Shield of Michigan and others who work in and around the Renaissance Center. E.O.E.

Interested candidates please submit an up to date resume and a cover letter explaining your interest in this position and relevant qualifications to or provide the same information via online application process. Applications without all requested components will be considered incomplete.  

Mail to NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

Direct Financial offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted financial institution! Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan 
    (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!

Direct Financial is an equal opportunity employer.

Orientation Period for New Direct Financial Employees

Direct Financial has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

Direct Financial Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of Direct Financial's dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during Direct Financial sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any Direct Financial logo wear is generally accepted.