Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Teller - Float

Varies (float position)

Hours: 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. The Teller (float) position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). Specific duties include: •Performs professional, friendly, efficient, and accurate teller transaction •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Teller

1000 Shelburne Rd., South Burlington, VT

Hours: 40 hours a week. Branch Hours: M-T 8:30am-5pm and Friday 8:30am-6pm. This position requires one Saturday a month, 9am-1pm, at either our Williston or St. Albans branch.

Job Category:

Description:

Position Title: Teller Location: Shelburne Road, South Burlington Hours: 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches. Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Senior Loan Servicing Specialist

88 Technology Parkway, South Burlington, VT

Hours: 8:30am-5pm, Monday-Friday

Job Category: Loan Servicing

Description:

Position Description: The Senior Loan Servicing Specialist ensures a member satisfaction level that meets or exceeds expectations and, reduces risk to the Credit Union through accurate loan servicing of the mortgage, consumer direct, indirect, business, home equity and line of credit loan portfolios. With support and direction from Managers and Supervisors, the Senior Loan Servicing Specialist also coordinates department initiatives and projects, loan system updates and testing, and audits and exams. Specific Duties Include: • Monitor and ensure core system loan data integrity. • With support and direction from Managers and Supervisors, lead Loan Servicing Department initiatives, special projects, SOP updates and training across all loan products. • Coordinate, and act as Loan Servicing point person for, audits and exams. • Process loan modifications, partial releases, and living trust requests, and provide backup support for other Loan Servicing functions. • Perform/support system software testing for Releases, Service Packs, and Hot Fix upgrades. Conduct specific tests to examine system tools from end-user perspective, as needed. • Ensure Loan Servicing Department SOPs are updated on a timely basis, and staff is trained, for procedural changes and software updates, and to comply with NCUA/CFPB regulations and Credit Union Policy as measured by internal quality control, NCUA exams, and other audits. • Lead or participating role in projects and initiatives as assigned by Credit Operations Manager or Loan Servicing Supervisors. Qualifications: • High School Diploma, or equivalent • Financial industry experience • Knowledge of investor guidelines, NCUA/CFPB guidelines, and Credit Union policies as they relate to loan servicing through continuous education and development is highly desirable. • Member focused, collaborative, manages ambiguity, tech savvy, work process optimization, instills trust and self-development are key traits for success. E.O.E.

Teller

74 Pearl Street, Essex Jct., VT

Hours: 40 hours a week rotating, Branch hours: M-T 8am-5pm and Friday 8am-6pm, this includes a rotating Saturday at least once a month at our Williston or St. Albans branches

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Member Service Representative

141 Harvest Lane, Williston, VT

Hours: 40-hour work week; Monday - Friday with Saturday rotation (Branch Hours M-T 8:30am-5pm, Fridays 8:30am-6pm, Saturday 8am-1pm

Job Category: Retail

Description:

Position description: This role is to build member relationships by initiating questions to understand the member's financial needs and assist in providing solutions to their requests in a friendly and accurate manner. Specific duties include: • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. • Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified. • Open new memberships, accounts, loans, and services within established guidelines. • Support a variety of branch functions to including Teller role • Understand basic features of all products and services that the credit union offers and frame how these may benefit members. Qualifications: • Exceptional interpersonal skills and excellent verbal and written communication • Accurate cash handling skills • Strong attention to detail, ability to multi-task and problem solve • Proficiency with personal computers EOE

Saturday/Summer Teller

Varies (Float Position)

Hours: : 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. The Teller (float) position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Senior Account Services Specialist

88 Technology Park Way in South Burlington, VT

Hours: M-F 8:30am - 5pm

Job Category: Account Services

Description:

Position Title: Senior Account Services Specialist Location: 88 Technology Park Way in South Burlington, VT Hours: M-F, 8:30am - 5pm Position Description: Involvement in budgeting and GL reconcilement. Fraud mitigation with credit card payment review. Project involvement for various department projects. Management of overdraft program. Debit and credit card fraud prevention. Specific Duties: • GL and Invoice Budgeting and Reconciliation • Monthly and Quarterly Cardholder Reporting including fraud scorecard. • Fraud management for debit and credit cards including transactional fraud as well as payment fraud. • Oversight of debit and credit card fraud and dispute cases ensuring compliance. • Process all levy and garnishment requests in a timely and accurate manner ensuring proper communication with member, as needed. • Review outgoing wire requests to prepare for release. • Assist with audit requests. • Assist with assigned projects. Qualifications: • High School degree or equivalent • Knowledge of debit and credit card portfolio management • Understanding of compliance and risk mitigation (transactional and payment) E.O.E.

Business Loan Officer

Harvest Lane

Hours: 8:30am - 5pm

Job Category:

Description:

Position: Business Loan Officer Location: Harvest Lane, Williston VT Hours: Monday - Friday 8:30am-5:00pm Position Description: The Business Loan Officer is responsible for originating, underwriting, and closing business loans in accordance with New England Federal Credit Union's (NEFCU's) policies and initiatives. Specific duties include: •Produce sound business loans which meet NEFCU's loan growth goals while managing risk limitations and being compliant with federal regulations. •Manage loan maturities in a timely manner in compliance with NEFCU and NCUA directives. •Facilitate the annual review of assigned business loan relationships with possible assistance and involvement from external resources. •Assist in the resolution of loan repayment delinquency and “work-out” business loan relationships. •Active participation in NEFCU's Member Relationship Development (“MRD”) program. •Uncover member's otherwise unexpressed financial goals and objectives through active dialogue and listening to engage members in using NEFCU products and services toward goal achievement. •Participate in the training of individuals within the Business Lending Department as well as active participation in their own continuing education and training. Qualifications: •Bachelor's degree preferably in Finance, Accounting and/or Business or related field desired or equivalent work experience. •3 - 5 years of experience as a Business Loan Officer within a credit union or financial institution environment. •Proven expertise in underwriting loans, loan documentation, assessing risk and federal lending requirements. •Excellent analytical skills with strong attention to detail. •Excellent interpersonal skills including oral and written communications. •Expertise in Microsoft office suite. E.O.E

Teller - Harvest Lane

141 Harvest Lane in Williston, VT

Hours: 40 hours a week. 9:45 AM and 6:15 PM Monday-Friday. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category:

Description:

Position Title: Teller Location: Harvest Lane, Williston, VT Position description: This position will efficiently and accurately conduct teller transactions while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Interested candidates should apply via nefcu.com by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!


NEFCU is an equal opportunity employer.

Orientation Period for New NEFCU Employees

NEFCU has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.