Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Contact Center - Member Service Representative

141 Harvest Lane, Williston, VT

Hours: Monday-Friday you may be scheduled anytime between the hours of 8am - 6:30pm and also will require working one Saturday per month (may include overtime).

Job Category: Retail


Position description: This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services. Specific duties include: •Manage high volume of calls exercising superior customer service and upholding established response standard •Respond accurately and timely to member initiated questions and problems •Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions •Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff. •Knowledge of NEFCU products and services •Report trending issues to management based on member comments Qualifications: •Previous customer service experience; preferable in a fast-paced call center environment •Ability to manage multiple priorities timely with accuracy •Strong attention to detail •Superior customer service skills and communication skills •Proficiency with computers EOE

Senior Teller

Harvest Lane

Hours: 40 hours a week. Scheduled between 7:45 AM and 6:15 PM Monday-Friday. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category: Retail


Position description: Acts as a resource for teller staff in support of member inquiries and staff questions about policies and procedures. Performs Head Teller duties as needed to support the smooth operation of the branch teller line. Specific duties include: •Perform professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for members needs •Refers member to member service staff when an obvious benefit is identified •Supports member and teller staff inquiries through a sound understanding of teller systems, financial transactions and through an understanding of NEFCU products and services •Actively participates in staff meetings by sharing ideas and suggestions •Assists teller staff with member, processing, and policy and procedural questions •Makes judgments related to more complex teller transactions including larger withdrawals, the acceptability of negotiable items and deposit holds. •Actively participant in all staff meetings by sharing ideas and suggestions •Opening, closing and daily balancing of the branch, as needed, to support the Head Teller •Assist with training of new teller staff in branch environment Qualifications: • Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Interested candidates should apply via by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!

NEFCU is an equal opportunity employer.

Orientation Period for New NEFCU Employees

NEFCU has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.